Frequently Asked Questions
We don’t restock most of our products but we do repeat best sellers, if you click in the option “send e-mail when back in stock”, you will be noticed upon arrival.
You can return unworn items in new condition for a refund or exchange within 15 days of their original shipment. Please click here to see our full returns policy, and enter your email and order number on that page to initiate the returns process.
Yes, we provide return labels in the case of a defective product or in the case of a wrong item being sent. Responsibility for return/ exchange for any other reason lies with the customer.
We do our best to process your order in the same day (if it is a week day), but please allow up to 3 business days for shipping confirmation.
Yes, we ship worldwide via DHL Express, which usually takes 3-5 business days. Note that international shipments do not include import duties or customs fees. International orders (outside the EU) are final sale and cannot be returned or exchanged.
You have to send an e-mail to [email protected] , and after submitting the store for approval you will receive our lookbook and line sheet for the next collection.
We are always interested in receiving CVS! If you have Sales, Marketing, Finance or Logistic skills , you’re welcome to send a copy of your resume and cover letter to [email protected] Hope to hear from you.
+351 products can be purchased in-person at our stores in Portugal, or at any of our stockists. See all options here.
Yes you can pick-up in our flagship store:
Rua da Boavista 81C
Yes, feel free to call us from 10am to 5pm :)
+351 215 873 134
Please allow 24-48 hours after the DHL stated delivery time, since sometimes packages are scanned early or accidentally delivered to a neighbour.
If your package has still not been located after the above time period, feel free to contact us for assistance.
Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at: [email protected]
+351 Lado Incógnito Unipessoal , Rua da Anchieta Nº7 1200-486, Lisboa, Portugal.